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Please note that reports will not be monitored during the winter break, from 5pm on 23 December 2025 until 9am on 05 January 2026. Reports received during the break will be dealt with when the central University services resume. If you are in immediate danger, please call 999. Other emergency contact information can be viewed on this webpage.

Over the holidays, students’ first point of contact for anything related to their own or someone’s welfare is their College Student Support Office. Further wellbeing resources and advice (for students) can also be found on this SharePoint site.

University is often an exciting chapter of our lives and at Durham, we want every student to reach their full potential. So, whether you want to develop your academic skills or need help because you’re feeling overwhelmed, there is support available for you.

The University's services are:
  • available to all students at Durham, no matter what you study, how you study or whether you live in or out
  • easy to access via the Student Support Portal (coming soon) or in-person in your Department or College. All our staff are trained to help you get the support you need
  • wide ranging - from a cup of tea and a chat to specialist mental health and disability support, advice is available on a wide range of topics. It is never too early or too late to talk to someone
  • joined up, so no matter how you first contact us, we can help you find advice from the people or teams who can best support you.
For most students, your College team will be your first point of contact for wellbeing support. If you have an academic-related concern or an issue is having an impact on your studies, you may choose to contact a Department team first. We recognise that situations are often complex, so our College, Department, mental wellbeing support and other specialist services work together as needed.

Find information on all of the Student Support available at Durham and how to access it on the University's Student Support Hub.

There are two ways you can tell us what happened